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Shipup

About the company

Shipup

At Shipup, our mission is to create a seamless, proactive and branded post-purchase experience for online retailers. 🛍

If you are used to buying online, you probably already went though the exprience of losing your nerve for an order that encounters multiple incidents. For online retailers, a poor post-purchase experience is a costly nightmare : it drags down customer satisfaction, online reputation and repeat purchase rate while inflating the volume of complaints at customer support.

Shipup is a SaaS company that tracks in real time the orders and deliveries of online retailers in order to create a seamless, branded and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful. Online shoppers are more satisfied, they complain less and buy again more.

The company has been created at the end of 2016 by Romain, Terence and Quentin : 3 co-founders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane.

Shipup works with more than 400 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).

June 30th 2020: Shipup announces a 6m€ series A in order to open an office in New York and recruit 45 people in the next 12 months.

Our values

  • ✊ Ownership
    We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work.

  • 💡 Initiative
    Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it.

  • 👨‍👦 Empowerment
    We encourage those below us to take action and support them if they make mistakes. We explain what we want accomplished and allow flexibility in how it is accomplished.

  • 🧸 Caring
    Being concerned about our co workers, our customers and the customers of our customers.

  • 🏋️‍ Ambition
    Always seeing bigger and having a strong desire and determination to succeed.