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e-bot7 GmbH

Life at e-bot7 GmbH

About e-bot7 GmbH

We supercharge customer service through the integration of artificial intelligence.

e-bot7 brings practical applications of deep learning and AI to customer service operations.It analyzes incoming messages, provides agents with accurate suggestions, learns continuously and automates responses & processes.

Reduce Average Handling Time (AHT)

E-bot7 analyses incoming tickets and customer support requests. By tagging messages in the right categories and sending them to the right department, e-bot7 can increase agent capacity by 80%. In addition, the AI learns from every agent interaction, so it gets smarter over time.

Automate repetitive questions:

With e-bot7 you can automate repetitive and recurring questions, allowing you to concentrate on more complex tasks and solve unexpected volumes pikes with ease. Companies can offer customer service 24/7, 365 days a year.

Streamline your knowledge:

E-bot7 suggests the right answers to the agents so that they no longer have to search through templates or knowledge articles. And of course, no more copy & paste from word documents.

Improve Employee and Customer Satisfaction

Agents can automate routine tasks, eliminate reappearing questions and focus on bringing the best experience to customers. The agents love their new AI co-worker. 

Benefits

  • Short decision-making process, a low hierarchy and open communication.
  • We are a multicultural team with over 10 nationalities
  • Our office is as central as it gets in Munich
  • Further education is always promoted by the management
  • Free fruit in the office
  • Sponsored gym memberships
  • Free yoga sessions
  • Sponsored German classes
  • Conference visits