Lead UX Designer

Job Title: Lead UX Designer

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are always looking for passionate individuals to drive user research, prototyping, or experience design activities for a portfolio of customer solutions. You will be part of the growing world-class Experience Organization (EO). EO creates new and compelling experiences for ServiceNow – enabling people around the world to get more done, faster than ever before!

What your day-to-day may include:
Owning and leading UX design for a suite of products working across a team of designers
Engaging with product teams at a strategic level to frame what we need to build and how to get there
Collaborating with user researchers to define and conduct user research to truly understand our customers and users’ goals and needs
Creating end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes
Coordinating and integrating the work of fellow designers for a seamless and unified experience
Planning and executing usability testing to validate design

What you have:
8+ years of experience in UX or interaction design with heavy emphasis on solid human-centered design methods
Experience mentoring or leading designers on complex projects
An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products
Ability to understand and distill complex problems into elegant, informed solutions
Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data
Expert with design tools (e.g. Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes
Relentless pursuit of experience perfection working in an iterative and agile development environment
Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
High level of initiative and a “make it work” ethos to successfully bring a product design from conception to launch with minimal supervision

What you may also have

Experience defining or working with a robust design system
Experience working in enterprise software
Experience facilitating design thinking workshops
Experience working with global collaborators across time zones
Please mention that you come from WorkForThem when applying for this job.

Posted 1 week ago

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