Do you like talking to personalities like Siri, Alexa, or the Google Assistant? We are looking to build a team who will be responsible for setting the standards for our endeavors into conversational artificial intelligence (CAI) and creating voice user interfaces (VUI). We are looking for creative individuals who have a background in Linguistics, Computational Linguistics, Human Computer Interaction, User Experience, or Conversational copy writing.
As a Voice UX Designer/Copywriter, you will combine your technical knowledge with research and creative work to reimagine the way people interact with insurance. As a member of this team, you’ll help set the standards the rest of the company will utilize when implementing CAI and VUI. We’re looking for you to push boundaries and think outside of the box to define and drive multimodal interfaces on our digital properties. You’ll be working side by side with designers and UX researchers on the team who can help conceptualize the experience. This role collaborates with systems analysts and developers across the entire IT organization.
You will be one of the voice gurus who will advocate for consistent interfaces and experiences for multiple projects across GEICO’s digital platforms. You will advocate for standards and best practices our team creates. There will be opportunities to present and pitch your work to all levels of management. In this role, we expect that you will properly document VUI decisions and integrate up-and-coming voice technology trends. The project managers on our team will help you manage relationships with stakeholders and negotiate the best voice user experience.
Would you like to join this innovative team? If so, do you meet these qualifications?
- 2+ years of experience in designing voice applications or multimodal speech interfaces
- 1+ years of experience within a corporate or agency setting
- BA/BS or higher in Linguistics, Computational Linguistics, Application Design, HCI or a related field, or equivalent practical experience
- Experience with designing for conversational AI
- Experience in designing voice interaction flows
- Experience with prototyping voice user experiences
- Ability to produce precise VUI specifications
- Experience in working with personas to write copy in persona
- Experience in implementing innovative, successful consumer voice experience
The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates may be required to work in our Chevy Chase, MD office.
For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.
Our associates' quality of life is important to us. Full-time GEICO associates are offered a comprehensive Total Rewards Program*, including:
401(k) and profit-sharing plans
Medical, dental, vision and life insurance
Paid vacation, holidays and leave programs
Associate assistance program
Flexible spending accounts
Business casual dress
Fitness and dining facilities (at most locations)
Associate clubs and sports teams
GEICO Federal Credit Union
- Benefit offerings for positions other than full-time may vary.
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